Safer Play

1. Where we stand

Ruby Fever, run by Ruby Fever Ltd company no. 41872342, is a social casino built for amusement. Nobody gambles money here and nobody wins a prize. Rubies, the currency, are never cashed in, never turned into cash, goods or prizes, and never handed to anyone else.

Doing well at social casino games is no sign of how anyone would do at gambling for money. What happens at these tables is drawn at random, and it has nothing to teach about games played for real stakes.

Even with nothing of value riding on it, a game shaped like this can swallow more time and attention than anybody intended, and a pack costs actual money. This page sets out our side of that, and yours.

2. Who may sit down

• Only adults of 18 or over, and everybody confirms it at the door before a table opens.
• Nothing here — not a word, not a drawing, not a line of promotion — is aimed at children.
• Where a minor turns out to have been playing, or to have paid for a pack, we act on it, and money spent without permission goes back.
• For parents and guardians: the controls inside a device or a browser will shut this site out altogether, and store or card settings can demand a password before any payment goes through.

3. What is built in

• A reminder. 40 minutes of unbroken play brings one up, and it returns at every interval afterwards.
• No autoplay. Every round begins because you began it. Nothing spins, deals or rolls to a timer.
• Free Rubies, permanently. Between the daily gift and the low-balance lift, carrying on never depends on a purchase.
• A ceiling on spending. Buying stops at US$120 inside any calendar month.
• Published odds. Each table prints its rules and its whole paytable next to the felt. Outcomes come from an even-handed generator, and a near miss is never staged.
• No pressure. No countdown deals, no notifications, no marketing mail, no streak that punishes you for leaving.
• A wipe. The balance goes back to 12,500 Rubies from any table page, whenever you want it to.

4. Money, and packs

• Settle on what a month of amusement is worth to you before buying anything, then hold that line.
• Keep in mind what a Ruby actually is. More of them improves the size of a number and not one thing besides.
• Hang on to the receipts, and read your statements.
• Bought something in error, or regretted it afterwards? Fourteen days to write in — section 7 of the Terms of Use covers it.
• Ask us to bar purchases tied to your address or your card and it is done inside two working days. No explanation is needed.

5. Signs worth noticing

Stepping back, and talking to somebody, may be worth it if you find that you:

• sit down for ten minutes and stand up three hours later;
• put more into packs than intended, or keep the amount to yourself;
• feel edgy, short-tempered or flat during the hours you are not playing;
• reach for a table to get away from a mood or a problem rather than for the game itself;
• catch yourself wondering about real stakes on the strength of how the counters have been falling;
• let work, study, sleep or people slide to make room for it.

6. Pausing, or stopping

• Shut the tab. The balance waits — or wipe it first and leave nothing behind at all.
• Turn the screen-time or site-blocking tools on your device against rubyfever.com, for however long you choose.
• Have us bar purchases, as described above.
• Ruby Fever keeps no accounts, so there is no individual login for us to lock. What we can do is talk you through the options above. Ask, and we will.

7. Independent help

Where gaming or gambling has started causing difficulty — yours, or somebody's near you — help is free, confidential and easier to reach than most people expect. Not one of the organisations below has any connection to Ruby Fever.

Where somebody is in immediate danger, none of the above is the right call. Emergency services are.

8. Reaching us

To have purchases barred, to report a minor playing, or to raise anything else on this page, write to Ruby Fever Ltd company no. 41872342, Wilson St, Middlesbrough TS1 1AE, United Kingdom, at hello@rubyfever.com, or pick "Underage use or a blocked purchase" on the support form. Those messages get opened first.